Operations
& Supply Chain
Quality must not depend on who is on shift today. A good operating system is one where a person on their third day still produces exactly the right product.
Which situation is your business in?
Quality varies between outlets
The same dish and the same recipe, but customers say one store tastes better than another.
High waste with no identified cause
Inventory and sales figures do not match, and no one has the data to pinpoint the leak.
Kitchen lacks capacity as outlets are added
Past a certain threshold, in-store prep stops working as a model.
Training new staff takes too long
With no standard documentation, each manager teaches differently, and when a strong person leaves, the implementation knowledge leaves with them.
3 packages in this group
Operation System Package · SOP
Build a complete operating procedure set: service procedures, portioning, hygiene, shift opening and closing, with forms and training materials.
Central Kitchen & Supply Chain
Capacity planning, production line design, an internal logistics system and daily inventory control mechanisms.
Quality Control & Store Audit
A store scoring standard, periodic audit process and a reward and penalty mechanism tied to results.
4 phases
Site survey
Work real shifts at multiple outlets and record the gap between procedures on paper and reality.
Standardize & portion
Fix recipes, portions and standard times for each task and each dish.
Document & train
Turn procedures into manuals, videos and checklists new staff can use right away.
Audit & sustain
Run the first audit round, adjust and hand over a self-sustaining mechanism to the internal team.
Building a central kitchen for 22 outlets
In-store prep caused waste of up to 9.4% and each outlet needed five kitchen staff. PEACH planned capacity against a 36-month projection, designed the production line and an internal logistics system with two runs per day.
Preparing to open 10 more outlets?
Operating architecture must be designed for the target scale, not the current one. That is Module 4 of Founder Private Coach.
Book a 30-minute consultation
This is not a sales call. You describe one specific problem, and we discuss candidly whether it is the root cause and what is needed to address it.
343 Pham Ngu Lao Street, District 1, Ho Chi Minh City
tientien@peach.vn · 056 566 7686