Internal Training
& LMS System
A chain cannot expand when it lacks locations. A chain also cannot expand when it lacks enough qualified people to hand new outlets to. Word-of-mouth training cannot be replicated. A system can.
Which situation is your business in?
New staff learn by standing and watching the veterans
Everyone passes things on differently, so quality depends on who trains rather than on the standard.
Quality varies visibly between outlets
The same recipe and the same process, but customers respond differently depending on the branch.
No idea who has been trained to what level
With no data on individual competency, appointments are made on gut feeling and seniority.
Training costs repeat every time someone leaves
Senior managers must stop work to coach new hires, and this repeats continuously.
3 packages in this group
LMS System Implementation
Build the system on the PEACH platform: permissions by branch and job title, learning pathways, assessments and certification. No dependence on outside vendors.
Competency framework by job title
Define what each position needs to know, what they can do at each level, and the conditions for moving up to the next level.
Digitize operating curricula
Convert SOPs, portioning recipes and service procedures into lessons with assessments, linked directly to learning pathways.
4 phases
Review current capability
How the team is trained today, which materials already exist, and which positions have gaps.
Build the competency framework
Competency levels for each job title, from staff to regional manager, with clear evaluation criteria.
Digitize and upload to the system
Write lessons, build tests, configure pathways and set permissions on the system.
Operate and hand over
Train the system administrators, run one full cycle and hand over all admin rights.
Cutting new staff training time in half
The business opened 9 outlets in 14 months, but each opening required moving managers from existing outlets to coach new staff, which lowered quality at the older outlets. PEACH built a four-level competency framework, digitized 46 processes onto the system and moved basic training to self-study with assessments.
Need to redesign the organization first?
If the organization chart and compensation mechanism are not yet clear, start with the People & Organization solution.
Book a 30-minute consultation
This is not a sales call. You describe one specific problem, and we discuss candidly whether it is the root cause and what is needed to address it.
343 Pham Ngu Lao Street, District 1, Ho Chi Minh City
tientien@peach.vn · 056 566 7686